Automation solutions for service technicians. Works with all your existing solutions and CRMs.
A Harvard study has found that when one makes requests face-to-face, the requests work 34 times better than if they were made over email. Field sales representatives know how valuable it is to connect with their customers in person, as they spend most of their working days on the road meeting with clients and prospects.
Outside salespeople have a different skillset from inside salespeople. They play a more consultative role in the buying process and often perform hands-on tasks to drive deals forward. One important thing to remember is that field sales managers are responsible for keeping their reps' productivity and morale as high as possible.
Today, we'll talk about three strategies that will help make your field sales teams successful and also help your reps reach their fullest potential.
Sales managers should always have a large stock of facts and figures ready to take on any objections their prospects might have. Field sales reps should have several different types of data from which they can choose so that they are best equipped to highlight the value of their offerings in a particular environment.
If prospects or clients do not yet understand the value of what field sales reps are offering, train them about relevant benefits through sharing proof points (or testimonial/case studies), while keeping in mind the buyer’s perspective. Use infographics or white papers if you run out of relevant stories to tell, though putting this information across in layman’s terms is important to avoid coming across as patronizing;
For instance, if you want your prospect to trust you, then it’s more effective to portray yourself as someone who is like your prospect instead of someone who already has all the answers.
All salespeople should use a CRM to help manage their customer relationships, but field-based employees selling complex solutions, in particular, must choose one which allows flexibility because their job often requires them to spend the entire day working remotely.
This type of user should be able to quickly pull up key client details and documents from their smartphone without needing to use their laptop. The employee should also be able to record new information received during a meeting into their CRM while they're on the go because deterring them from entering the data at end of the day will increase productivity because it works out as another task that would not need completing once the worker returns home for the night.
On top of feeling lonely, field salespeople might not be receiving enough help from their managers in improving the way they do their job. Research shows that 46% of them say that they work best when collaborating with others.
So for this reason, managers should create channels of communication for their field sales team so they can get tips on how to improve. Things will flow more smoothly among the group if you use instant messaging rather than emails, which are more complicated for these types of conversations. You can also build better relationships with your direct reports over time by being approachable via chat at any point during their workday.
Just like any other business, you need to be focused on your company’s vision and mission. If you don’t have a clear direction for your company, you won’t know what to prioritize. You need to make sure your customers are happy, and you need to make sure your employees are happy.
If you’re in a field sales team, you need to make sure your customers are happy with your product and service. And to achieve that, your team needs to have the right automated field sales solutions, proper management, and good communication among themselves. Find the right balance, and your team is off to a great start.
As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing scheduling jobs to Payment Collection and everything in between, keeping track of everything can be time-consuming and inefficient.
That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.
One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.
Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.
Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.
In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.
With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.
Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time. Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.
Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.
If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.