Automation solutions for service technicians. Works with all your existing solutions and CRMs.
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Prioritize tickets based on urgency, importance, or other criteria, so your field team can focus on the most critical tasks first. With a clear understanding of which tickets require immediate attention, your field team can work more efficiently and ensure that nothing falls through the cracks.
Enables seamless communication between managers and field teams, and other stakeholders involved in the ticket management process. Whether it's assigning tickets to specific team members, sending updates on ticket status, or communicating with clients directly, effective communication is essential for ensuring that everyone is on the same page and that tickets are resolved as quickly and efficiently as possible.
Track the time spent on each ticket, enabling you to better understand your team's productivity and identify areas for improvement. With Fieldproxy, you can easily monitor progress on each ticket, identify bottlenecks or areas where more resources may be needed, and optimize your team's workflow to maximize efficiency and productivity.
Fieldproxy is a Field Service Management tool that caters to all different aspects of Field service in one place. Creating workflows for assigning tasks, attendance, scheduling jobs, monitoring field service agents or technicians, reporting, collaboration, and customer feedback - all at one place ensures efficiency and quality of customer experience.
Fieldproxy helps teams build end-to-end no code solutions through simple drag-and-drop workflows. Absolutely zero coding knowledge needed, and you get a solution that's unique to your business.
Fieldproxy works for almost any business use case that you can think of - be it a debt collection checklist for your field collection agents, or a product catalogue of all the medical equipment your pharma sales agents are pitching to hospitals, or a distributor validation and verification process for your FMCG dealers - the only limit is your imagination.
If you believe that setting up an entire workflow by yourself - which only takes two minutes - is a bit hectic, we've got your back. Fieldproxy also comes with its own library of 60+ easily customizable templates, that you can implement for your organization with just one click.
Stuck somewhere and don't know who to go to? Don't worry. Fieldproxy has a comprehensive collection of help docs that guide you step by step through the product, what to do, how to do it, and where you can seek additional help.
With the enterprise plan you get a dedicated customer success manager, along with chat and call support.