Automation solutions for service technicians. Works with all your existing solutions and CRMs.
Attendance management systems have been in existence for as long as one can remember. Although the tools and processes we use to monitor them have changed, the crux of the concept remains the same.
In simple terms, attendance management is the process of keeping track of all the field service teams in an organization, monitoring their work times on the field, having all leave requests and calendars collated in one place for easy management, and tracking daily expenses.
Attendance systems are essential tools that you use to document the field team work timings and the times they take off, so you can plan tasks accordingly, not causing any disruptions in workflows. This system not only helps the company get detailed insights about the field team login/logout details but also helps managers to closely monitor the absence time, overtime hours, etc.,
Thus the audit for payroll can be efficiently calculated based on the collected presence data. Tools like Fieldproxy help greatly in this aspect.
If you imagine an organization as a human body, then what would be the cells of the body? Of course, the field technicians! Technicians are the building blocks of a company. Just like feeding and supplying nutrients to the cells for nourishment and regeneration, the field team requires neat management for optimum functioning. Streamlining and keeping track of attendance is a major part of Field team management.
For a long time, these field workers have been managed in various methods from old-school paper registers to time clocks, and even spreadsheets. This simply doesn’t work.
Particularly in field service management, every manager is aware of the fact that managing the attendance of the field team itself takes a huge chunk of their valuable time. Thus, software to keep track of all the activities of field agents without any manual intervention would be a boon for field service managers.
Earlier, field service agents used to have to be present at the office every single day to check in and check out, before going out into the field. There was no other way to overcome this without having major loopholes in place(ever heard of buddy punching? This is where automated solutions for field agents come into play. Let’s see how such solutions can help
Pro Tip: There is a great article on When I Work about how buddy punching can affect your business and what to do to counter it, so be sure to check out their article to know all about the term.
With traditional attendance monitoring solutions like manual punch-ins, you get something called biometrics. Biometrics partially reduces the burden on managers. But they demand that the Field person arrives at the premises physically to mark their presence.
To counter this, automated attendance tracking tools like Fieldproxy's attendance management software have algorithms to capture details about the field service person in a way that doesn't demand any in-person presence. Field technicians just have to mark their CheckIn & CheckOut timings from their mobile phones, and they’re good to go.
A while back we didn’t even have a term called "paid leaves". Field agents were forced to work for all days of the week throughout the year. But today, no one can hope to run an organization with that mindset and expect to get away with it.
Thus, leaves are one of the prime reasons for an agent to work to their full potential. Leaves can even serve as a motivation in many cases. But, a problem arises here. What in case of sudden and emergency leaves?
If you were manually tracking attendance like a lunatic, this would be a problem. Automated systems do not need to worry about such stuff. You just file a leave request and the manager approves or rejects it directly from their dashboard that’s updated in real-time. Simple as that.
Fieldproxy provides an excellent cloud-based solution to manage the attendance of the agents along with their location. This mechanism does not demand any pre-installation, unlike Checked-in biometrics. Managers can keep track of the agent’s attendance individually and all the attendance data can be integrated with other data for payroll calculation. This vastly increases the productivity of an field technicians.
Everyone knows how tedious report generation can be, keeping in mind the time and effort it requires. The collected data can be easily viewed with the help of an attractive dashboard. It is designed in a way to please the eyes of the viewer. Moreover, reports can be filtered according to the needs, on a weekly, monthly, or even daily basis along with the work duration. Other necessary information such as the work duration, and even the time the field agent has Checked-in/out beyond the allocated time, can also be viewed.
Thus detailed insights can be formulated and analyzed, and reports can be generated based on the data. The dashboard is very flexible and it allows us to filter and sort the data according to the requirement. After report generation, they are available for download and can be shared effortlessly within a few clicks.
A timesheet is a historical tool used to calculate an individual's activities on a sheet of paper. The timesheet allows a manager to precisely monitor the activities of a field technician. In 2021, technological advancements give you the luxury of eliminating any fear of data loss or shortage. So why not go for a digital scheduler?
It is a worldwide accepted fact that humans are prone to error. But providing them with completely automated attendance management software rescues them from making costly errors
Axsium group made a two-week-long study and came up with the conclusion that a large organization can cut the cost of biometrics slowly after implementing automated software.
The truth is that regardless of the size of the company, every field manager has to spend a huge slice of their precious time doing admin work like processing paper sheets, approving leave, scheduling, and creating payroll. The time saved combined with the data accuracy skyrockets the productivity of an organization. Fortunately, there are ways to minimize the amount of time spent on these administrative tasks. One way is to use software that automates as much of the process as possible. Another way is to delegate these tasks to other members of the team. Either way, freeing up time for field managers to focus on more important tasks is a win for everyone.
In today's pandemic world, field workers are at a greater risk than ever before. Empowering them with an application that helps them update all their work from a mobile app is a lifesaver. With this app, field workers can stay up to date on their work, and they can do it all from the safety of their own homes.
With Fieldproxy, you can say goodbye to buddy punching, lost ID cards, and time theft. Our system is built around highly secure architecture and is exceptionally useful to organizations where security is a prime concern.
As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing scheduling jobs to Payment Collection and everything in between, keeping track of everything can be time-consuming and inefficient.
That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.
One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.
Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.
Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.
In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.
With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.
Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time. Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.
Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.
If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.