The Future Of Field Sales?

What's On This Page?

• Introduction
• Is Field Sales Dead?
• What Can Managers Do For Their Field Teams?
• How Fieldproxy Can Help

Introduction

Networking and face-to-face meetings are considered to be the old-fashioned way to build relationships. Many people go out there and do it, but after a while, these once effective means of outreach are seeming obsolete in today’s world.

Thanks to the advancement of technology, business-to-business marketing is experiencing many changes. Buyers no longer rely on push marketing where you contact them with all your offers (and definitely not without asking for permission first).

Nowadays it's possible for buyers to deal with suppliers in many different channels and via several touchpoints. Totally new roles have appeared in the process of buying like decision-makers who might be involved in making important choices while communicating with suppliers.

Is Field Sales Dead?

Despite what the world may have turned into because of the pandemic, field sales is still pretty much alive and kicking.

In 2020, sales teams find themselves more of a cog in a very large customer engagement machine. So, this leaves us asking the question: In the future, will field sales be a thing of the past? The increased speed and affordability of digital interactions have shifted customers' expectations for all brands to offer similar digital experiences. This shift can create challenges for B2B companies to empower their sales teams.

Read More: Here’s another reason why a lot of people prefer postponing a 1:1 meeting. The Sales Benchmark Index Survey revealed that 70% of customers interviewed don’t even care for personal meetings when buying something from a company.

But that doesn’t mean field sales is dead. Technology is a double-edged sword. While technology has significantly reduced the need for paper-based methods of communication and recording, the advent of Sales Automation, online digitalisation and Artificial Intelligence has actually increased the need for human interaction. Forrester certainly thinks so. In their predictions for 2020, they suggested that seller engagement will increase by 10%, even as more transactions close digitally.

What Can Managers Do For Their Field Teams?

Lack of confidence can deter potential buyers from making a purchase, but data suggests it’s the buyer who is normally responsible for this issue. According to Gartner, uncertainty for new technology solutions is 60% of the time. If your business sells technological products or services, make sure you’re heading up an expert team that can adequately address the questions of potential buyers by clearly identifying how your project will solve their problems.

Also make sure you are employing reliable staff to oversee various aspects of your business so you are able to address concerns more quickly and easily, getting your company one step closer to closing profitable deals that lead to increased revenue.

Personalizing virtual selling is the key to standing out in an increasingly saturated online world.
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Employee Upskilling

When you sell online, you need the support of outstanding tools and services to make your products shine. One way to make sure you stand out is by having videoconference software available for people to call into live or recorded sessions presenting your product or service.

However, providing great online help also requires that you invest in the training that both you and your employees need so as not to take anything for granted when it comes to getting your customers up to speed.

The best part about using fine customer engagement tools is that they can help establish trust with customers for years down the road since it's versatile enough to be used throughout one's interactions with clients, especially when you involve stakeholders.

Customer Knowledge

Although the digital revolution has created a more complex buyer journey, it has also brought a greater amount of customer data that teams can analyze. By exploring this data together, sales colleagues can get better insight into customer trends so they are better informed about what motivates them to buy certain products at certain times. Using an AI-powered CRM system like Fieldproxy, which offers SalesForce like automation and customer feedback functionality, allows teams to have an instant overview of opportunities available to them at all times of day or night - even when on the go.

With knowledge of customer preferences tailored specifically to their preferences thanks to insights gained from CRM analysis by smart algorithms, sales associates are therefore in the best position possible to ensure they are interacting with their customers at key points throughout the entire purchasing process.

How Fieldproxy Can Help Your Business

As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing scheduling jobs to Payment Collection and everything in between, keeping track of everything can be time-consuming and inefficient.

That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.

Ticket Management Solutions

One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.

Schedule Jobs For Field Agents

Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.

Generate Quotes And Estimates

Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.

Raise Invoices And Collect Payments

In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.

Collect Valuable Customer Feedback

With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.

Dashboards And Reports

Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time. Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.

Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo

So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.

If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.

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