How Field Sales Has Transformed

Field sales is one of the most challenging jobs in the sales industry. So what are the changes that are taking place in field sales, and how is it changing? Read more here.

Shoaib Ahmed
4 min read
June 2, 2023
How Field Sales Has Transformed In 2023

What's On This Page?

  • Introduction
  • How Field Sales Has Transformed In 2022
  • A Little Bit About Fieldproxy


Our team has been hard at work, trying to figure out how field teams operate, what they need and don’t need, and how Fieldproxy can help them get their job done. During one such whiteboard session, one of our teammates asked a really interesting question:

”Wait, do we even know how sales is going to be in five years from now?”

That got us thinking - how many people know about the future of sales in the coming year, let alone five years from now? Turns out, not a lot of people. One key way to figure out what’s going to happen in the coming years is by looking to the past for answers. So what changed in the field sales industry in 2022? Let’s find out.

How Field Sales Has Transformed On 2023

  • Generic Approach To Sales No Longer Works
  • Field Sales Automation For The Win
  • Delivering Value Has Been Key
  • Social Media Is Critical
  • Be With Your Customers Every Step Of The Way

Generic Approach To Sales No Longer Works

In the face of an economic crisis, salespeople have had to work twice as hard to ensure their business stayed afloat and met all the quotas they had set. In a situation like that, it became risky business to rely on chance. And yet, the companies that took a chance and did something way different from what was already working before won. Being creative helped salespeople out more than any other technology or automated solution for sales that they used.

Field Sales Automation For The Win

Automation in sales is not really a trend, but rather a necessity you must implement for your business workflow to remain competitive in the present-day marketplace. Many business owners believe that automation takes away from creativity and personalisation in marketing, but it's just the opposite.

Automation actually allows you to spend more time coming up with creative ways to promote your products to clients and personalising each customer's experience by offering them things they love based on previous information you've gathered about them.

Think of it as the difference between having an assistant call over prospective clients versus calling over these people yourself. Yes, automation is quicker, but it adds less value to your prospects than actually delivering personalized messages does! The combination of both works miracles.

Delivering Value Has Been Key

A common misconception about increasing one’s sales in 2021 is to start selling more aggressively. But the only way to build a strong customer base is by being more conscious of what your clients want and not necessarily what you have to offer them. People are sick of being sold to all the time, but that doesn’t mean they won’t give your offer some consideration simply because it wasn’t “pushed” on them.

Much like hard-sell tactics are frowned upon for professional services firms, key opinion leaders get turned off when they feel they’re being forced into doing something they don't necessarily want to do.

So instead of plunging headfirst into an aggressive sales initiative, take a step back and assess who would be most suitable for your business based on their individual needs rather than the “one size fits all approach” which was standard practice well into the 2000s.

Social Media Is Critical

Social selling is now the core of the modern business. A few years back it didn’t seem like this would be possible, but now it’s a must-have competitive advantage for success in the grand digital game of chess that is the marketplace.

If you were to try to sell your product or service right here and right now, you'd most likely miss out on your chance to capture leads because there are so many other businesses doing exactly the same thing as you right this very second.

Take some time to plot your grand social strategy by getting inside prospects' heads by always being there for them online wherever they might be looking for answers or information related to their specific problem or issue. When they search for goods or services online, show up first in their thoughts!

Your business name should be the first one that pops into their head when they start thinking about what they're looking for. Keep working on developing your social selling strategy - don't stop!

Be With Your Customers Every Step Of The Way

Providing additional value to customers isn’t just about focusing on customer support anymore. 2021 witnessed a change in priorities of customers. This means that you should invest time in understanding their wants, desires, goals and needs.

Investing in better customer relationships helps create a better relationship with your users, who are more likely to stick around, use your services consistently and advocate for you to other people.

A Little Bit About Fieldproxy

As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing scheduling jobs to Payment Collection and everything in between, keeping track of everything can be time-consuming and inefficient.

That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.

Ticket Management Solutions

One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.

Schedule Jobs For Field Agents

Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.

Generate Quotes And Estimates

Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.aise Invoices And Collect Payments

In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.

Collect Valuable Customer Feedback

With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.

Dashboards And Reports

Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time. Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.

Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
Read Our Customer Stories

So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.

If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.

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Field Sales

How Field Sales Has Transformed

Shoaib Ahmed
June 2, 2023
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