Automation solutions for service technicians. Works with all your existing solutions and CRMs.
Sales tracking solutions are available for a dime a dozen today, each one claiming to be the best sales tracking software in the market, so it can become a real hassle trying to figure out which sales tracking and management solution is actually the best one out there.
Well, we’ve got you covered. In this article we’ve created a checklist of five things that your sales tracking solution of choice should be able to perform seamlessly. Let’s get started.
Note: Fieldproxy is a great tool to help you with each of these checklist items, so be sure to check them out before jumping the gun.
A sales tracking app is an application that allows you to do literally everything related to sales - from taking attendance and recording important notes about the meetings you attend, creating a report for your supervisor at the end of your week on your contacts, as well as getting notifications and alarms for when a meeting you have the following day.
There are a number of different sales tracking apps that are available for android and iPhone, and they can be used to track any type of sales contact you have. This helps managers direct their sales teams towards more successful leads, optimize conversions, get more prospects, and whatnot.
A sales tracking solution is especially helpful if you are in a business where you need to remember quite a bit about the people who buy from you or use your products and services.
Right off the bat, Mean time to complete (MTTC) is one of the most important metrics to measure your field teams. You can think of this as the average time taken for a field team to complete any given job.
This time will include the average work hours calculated from when the technician arrived on site right through to when they left after resolving the problem and returning all tools and equipment into stock.
It doesn't matter if that time is up-sold or not because the reality is people expect things done quickly but don't appreciate massively oversized jobs where there's too much time spent on the job for little return.
The mean time to complete includes not only all-time tracked in the field but also any phone calls and internal work done as well. It might be that you've got a technician who is completing tickets fast but at what cost? If they're spending all their time behind a desk filling out forms and outsourcing jobs, then you may want to think about rearranging or altering some of your processes so they can get out more often. That is how MTTC helps your sales team optimize its work.
This will tell us how many times it took a technician to fix the client’s problem. It is a complicated metric that involves a lot of moving parts and getting even the slightest factor neglected can cause a lot of wrong metrics being fed into the system.
This can lead to more setbacks than if you hadn’t initially even thought of it. Having an automated field service management system can help you by a great margin for calculating these percentages.
Technician idle time is also important to know about so that we can make sure our remote workers are being used to their full capacity. Time spent unassigned in most ticketing systems counts as downtime for a technician but I prefer to see it as time spent planning, reviewing and doing other things that will be of benefit to the technician in the long term.
For instance, if they've got an hour or two ahead of them before their next job requires their attention, then it would be great to see them spending some time reaching out on social media with customized messages to build up a bigger and more responsive audience for when you need to promote services. Or perhaps by working on creating new sales presentations or mechanisms for generating leads.
If we can make use of this idle time, we’ll be saving money on staffing requirements and ultimately spend less money recruiting replacements should people decide to quit or choose not to renew their contracts.
Customer retention is another key metric that every field service manager needs at their disposal. We want to get as many new customers in the door and on a contract as possible, but it's just as important to keep the ones you've already got happy because otherwise, they'll be moving onto your competitors pretty quickly if they're not completely satisfied with your service levels.
We’re basically saying that for every month that passes without at least one invoice generated by an existing customer, you’re doing something wrong. There may be a problem with the price or quality of services offered, and until it’s solved, more people are going to go elsewhere, leaving you trying to explain why customers seem unhappy.
But the main reason why the customer retention metric is so important is that it gives you an idea of whether there's a major problem that needs fixing quickly before more customers leave. For example, maybe there was an annual service contract renewal due but the customer hasn't contacted you yet over it.
They've got another month to go before their current one expires but still they haven’t picked up the phone or sent in a ticket through their online system. So maybe they're not happy with something and have either cancelled or are thinking of cancelling their next year contract etc.
The Service-to-Cash rate is all about how fast your team can take care of things and get paid for them too. If we’re running a field sales business where our technicians do a lot of on-site setup work that is then billed against monthly, hourly or a by the job rate, then we would need to know how this ratio is playing out for our organisation, so that we can make sure the field sales team is working as hard as they can in reaching their targets.
Examples include custom PC builds, which take time and effort to build to customer specifications just so you know. Not only does it take extra time to do as opposed to say buying off the shelf type components but each one has its own unique set of requirements too such as adding specific sound cards, graphics cards, power supplies etc.. so even if you've got an assembly line style tech crew maintaining two machines at once (one running while the other one is being built.
As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing scheduling jobs to Payment Collection and everything in between, keeping track of everything can be time-consuming and inefficient.
That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.
One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.
Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.
Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.
In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.
With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.
Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time. Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.
Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.
If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.