Track Your Service Technician's Attendance Effectively

It's a tedious process to track your employees' attendance records. Fieldproxy shows you how you can make it easier.

Shoaib Ahmed
3 min read
April 2, 2024
Track Your Service Technician's Attendance
Attendance Monitoring

Track Your Service Technician's Attendance Effectively

Shoaib Ahmed
April 2, 2024

What's On This Page?

  • How To Track Your Service team’s Attendance Effectively?
  • Why you Need To Track Your service team
  • How Fieldproxy’s Attendance Management Solution Can Help You
  • Features of Fieldproxy
  • Closing Thoughts

How To Track Your Service team’s Attendance Effectively?

You might think that tracking time is not that important unless you are a field team manager who needs to calculate the salary of the on-ground service team. While this may certainly be true for some cases, there are other ways in which time tracking is important.

The amount of time a technician spends on a task is a good indicator of how much effort they put into it and how much progress they have made. It is a good way of determining the efficiency of the team. In this blog, we will discuss the importance of having an attendance monitoring and time tracking tool like Fieldproxy

Why you Need To Track Your Service Team?

Tracking your service team’s attendance is a must. It has to be done. You can’t afford to be ignorant or lax about it. It is a sad reality that many companies and managers fall short when it comes to tracking service team's attendance. This is because it is time-consuming and hard to maintain.

Some companies use the traditional way of tracking which is by writing down the attendance in a register. This can be very time consuming and hard to maintain, especially if you have a lot of on-ground service teams. The traditional way of tracking a service team's attendance is simply not effective. This is why tracking your team’s attendance electronically is a much-preferred solution being adopted by several companies. An even better solution is automating that process, making it as easy as possible for employees to check in and check out.

This is especially true when you’re dealing with field agents. Ask any field service manager and they’ll tell you how much of an inconvenience keeping a track of their outside service team is. This is why time tracking and attendance monitoring tools like Fieldproxy are extremely useful. Let’s see exactly how.

How Fieldproxy’s Attendance Management Solution Can Help You?

Fieldproxy is an all-in-one field service management software to handle your entire attendance management and location tracking needs. It is a full-featured software product that helps managers of HVAC, an internet service provider, and Telecom and cleaning services to collect data in a structured format.

Managers can view, edit and make informed decisions on Service technicians and their work through Fieldproxy’s interactive dashboard, its gem of an attendance tracking system, and get the real-time location of all their service team during their work hours.

It also has a user-friendly mobile app from which the field agents can update the tasks once they are complete and managers can get field updates in real time.

Features Of Attendance Management Software 

Automatic Check-in and Check-outs

Biometrics are valuable tools that help managers handle proxies and the infamous buddy punching. But it demands the employee to arrive at the premises physically to mark their presence. This is overcome by a smarter attendance monitoring solution like Fiedproxy's attendance management software is the easiest and most straightforward tool to capture your employee attendance without any effort whatsoever. All you need to do is log in to the app on your phone and check-in for the day. It’s as simple as that.

Location-based Attendance Monitoring

Getting an excellent cloud-based attendance management solution to manage the attendance of the agents based on their location is tricky, but not impossible. Such a mechanism does not demand any pre-installation, unlike biometrics. Managers can keep track of agents location and calculate the distance travelled between the check-in and check-out. Managers can also keep track of their agents’ attendance individually and all the attendance data can be integrated with similar data for payroll calculation. So you’re basically making salary amount generation easier. For yourself. Seems like a good deal doesn’t it?

Attendance Reports And Data Analysis

Everyone knows how tedious report generation can be, keeping in mind the time and effort required. With an automated monitoring solution, your attendance reports get generated almost automatically and can be viewed at the click of a button. Such statements are also updated in real time. Moreover, in some attendance monitoring software like Fieldproxy, automated reports can be filtered according to the needs, on a weekly, monthly, or even daily basis along with the work duration. Other necessary information such as the work duration, and even the time the employee has checked in/out beyond the allocated time, can also be viewed.

Timesheets And Calendars

Because no attendance monitoring software is complete without an overall employee timesheet and a team calendar. If a system doesn’t offer even this feature, you’re better off using an excel sheet.There are some essential features that you should be looking for in attendance management software. If you want a solution that can suit your enterprise the best, then Fieldproxy is the one you should be looking out for. Fieldproxy is the best attendance management software because it is customizable and can be tailored to suit your organization's specific needs. It is also easy to use and has a user-friendly interface.

Dashboards And Reports

Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time. Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.

Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
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Closing Thoughts

So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.

If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.

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