What's On This Page?

• How To Track Your Service team’s Attendance Effectively?
• Why you Need To Track Your service team
• How Fieldproxy’s Attendance Management Solution Can Help You
• Features of Fieldproxy
• Closing Thoughts
  

How To Track Your Service team’s Attendance Effectively?

You might think that tracking time is not that important unless you are a field team manager who needs to calculate the salary of the on-ground service team. While this may certainly be true for some cases, there are other ways in which time tracking is important.

The amount of time a technician spends on a task is a good indicator of how much effort they put into it and how much progress they have made. It is a good way of determining the efficiency of the team. In this blog, we will discuss the importance of having an attendance monitoring and time tracking tool like Fieldproxy

Why you Need To Track Your Service Team?

Tracking your service team’s attendance is a must. It has to be done. You can’t afford to be ignorant or lax about it. It is a sad reality that many companies and managers fall short when it comes to tracking service team's attendance. This is because it is time-consuming and hard to maintain.

Some companies use the traditional way of tracking which is by writing down the attendance in a register. This can be very time consuming and hard to maintain, especially if you have a lot of on-ground service teams. The traditional way of tracking a service team's attendance is simply not effective. This is why tracking your team’s attendance electronically is a much-preferred solution being adopted by several companies. An even better solution is automating that process, making it as easy as possible for employees to check in and check out.

This is especially true when you’re dealing with field agents. Ask any field service manager and they’ll tell you how much of an inconvenience keeping a track of their outside service team is. This is why time tracking and attendance monitoring tools like Fieldproxy are extremely useful. Let’s see exactly how.

How Fieldproxy’s Attendance Management Solution Can Help You?

Fieldproxy is an all-in-one field service management software to handle your entire attendance management and location tracking needs. It is a full-featured software product that helps managers of HVAC, an internet service provider, and Telecom and cleaning services to collect data in a structured format.

Managers can view, edit and make informed decisions on Service technicians and their work through Fieldproxy’s interactive dashboard, its gem of an attendance tracking system, and get the real-time location of all their service team during their work hours.

It also has a user-friendly mobile app from which the field agents can update the tasks once they are complete and managers can get field updates in real time.

Modules

Fieldproxy has workflows specially designed to ensure that the on-ground field agents are safe and secure. In this time of the pandemic, this special feature acts as a lifesaver by tracing contact, hygiene compliance, and accountability.

"Fieldproxy gives us more visibility of how our business is moving and makes us much more efficient each day" Source: Chantelle, Field service manager

A Little Bit About Fieldproxy

As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing tickets to scheduling jobs and everything in between, keeping track of everything can be time-consuming and inefficient. That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.

Ticket Management Solutions

One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.

Schedule Jobs For Field Agents

Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.

Generate Quotes And Estimates

Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.

Raise Invoices And Collect Payments

In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.

Collect Valuable Customer Feedback

With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.

Dashboards And Reports

Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time. Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.

Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo

Closing Thoughts

So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.

If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.