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An outside service Attendance management system is a piece of software that is used to check and keep track of employee attendance. Basically, a product to keep your team productive and increase efficiency. But does it really work? If we were to give you a straight answer - yes. In a slightly more detailed explanation, we would say - yes, but only if you have the right attendance management system that is tailored to your business.
In this article, we’re going to go through exactly what an attendance management system is, whether or not your business should get one, and how to go about selecting a proper one for your business.
Let’s get started.
Note: Fieldproxy even gives you a free demo to see how this attendance management and location tracking software can fit into your business and help you automate tasks and free up more time for your business. Get a Free Demo For Fieldproxy today
With the right tool for attendance monitoring for your field service teams, you’re saving a lot of time and money for your industry, and also helping make your technician's lives easier as well.
Look, when we talk about a tracking system, it's not just about getting an automated solution for your business. It’s about getting something that works effectively to track the productivity of a technician, how well their performance metrics hold up against others, track their attendance records, and also check if they're not faking their timesheets.
Getting attendance management and an automated time tracking system that accomplishes all this is a task, but it’s not impossible. There are dozens of solutions out there that have worked to ensure these kinds of systems are in place. So what’s the actual problem? The thing is, a tracking system should be such that it’s not a burden on any technicians. A service team's activities need to be monitored, but it shouldn’t feel like they’re under constant surveillance.
That's the problem with any of the existing tracking systems today. There’s zero respect for privacy. Yes, you’re increasing the productivity of the on-ground works, but you’re losing a lot more in exchange - their respect and loyalty towards the industry.
And that is why a lot of companies are facing friction from their employees against using such time trackers. So what can we do? One solution is to hire a contractor to build your own field service management software, but we all know how that’s going to go down - needless meetings, multiple layers of planning and development, months of design, and finally a half-working lump of an app that’s going to “get better with future updates” Your other option is to get a system that actually cares.
It's just the glimpse of the benefits, here is a detailed article focusing on the various benefits of getting an attendance management system
Fieldproxy is an all-in-one field service management software to handle your entire attendance management and location tracking needs. It is a full-featured software product that helps managers of HVAC, internet service providers, telecom, and cleaning service to collect data in a structured format.
Managers can view, edit and make informed decisions on technicians and their work through Fieldproxy’s interactive dashboard, its gem of an attendance tracking system, and get the real-time location of all their field team during their work hours.
It also has a user-friendly mobile app from which the field agents can update the tasks once they are complete and managers can get field updates in real time.
Fieldproxy has workflows specially designed to ensure that the on-ground field agents are safe and secure. In this time of the pandemic, this special feature acts as a lifesaver by tracing contact, hygiene compliance, and accountability.
"Fieldproxy gives us more visibility of how our business is moving and makes us much more efficient each day" Source: Chantelle, Field service manager
One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.
Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.
Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.
In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.
With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.
Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time.
Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.
Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.
If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.