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Employees who are hired to work outside the office are generally referred to as field workers or field service staff.
Employees who are hired to work outside the office are generally referred to as field workers or field service staff. Field staff are predominant in almost every business. The type of vertical or the function involved might differ according to the product each business deals with. Most common verticals are sales, operations, quality, supply chain, hiring, vendor operations, product technicians etc.
Field staff, as the name implies, cover the groundwork for their organisations - visitng marketplaces, distribution centers, warehouses, and whatnot. They work at the client’s location or the inventory where products are stored. They work for the business entirely from the market and support either directly or indirectly. You can see a detailed explanation of what kind of services and roles field workers play here.
Employees who take care of supply chain and quality work in the storehouses or inventories to streamline the quality of product, dispatching process, logistics planning and managing the organisation's assets or products. These guys support the business indirectly by placing themselves at the crucial stages without which the entire day might not go out well.
With a field service automation tool like Fieldproxy, you can easily
Employees who take care of sales, hiring or work as field technicians meet customers everyday, help them understand the business and the product, make them learn how to use the product and seal the deal. They keep consolidating feedback, issues and suggestions from the customers and build the space of improvement for the business. There’s no room for strong customer relationships without field staff today.
The field workers are generally given targets to work on. Their performance is measured with numbers, targets, volume, or even quality of the work they do. Based on the achieved target, the business gradually designs their pay structure that will benefit work out of them. Field staff can be on the company’s payroll or can be off the system. They can also be hired from an agency who will manage and keep deploying people as needed.
Maintenance of field staff is quite a tedious process and hence most of the companies choose to onboard them through consultants. Their pay structure will usually have more incentives and less fixed pay to motivate them and hit the targets.
Hiring / getting the right talent onboard for field workers should be done carefully because the bottom line decision can be based on this team. Hence it is advisable for the business to put in more efforts while setting up this team. The better field staff, the better revenue a company earns!
As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing tickets to scheduling jobs and everything in between, keeping track of everything can be time-consuming and inefficient. That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.
One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.
Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.
Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.
In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.
With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.
Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time.
Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.
Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.
If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.