What Is An ISP? - Definition, Full Form, Types, And The Best Software Solutions For ISP Field Teams In 2023

ISPs are a mystery to many. We've got so many different kinds of ISPs and there are different functionalities to all of them. So let's take a detailed look at what ISPs really are, how people build and manage different kinds of ISP platforms and where field service management plays a role in ISPs

5 min
May 31, 2023
Internet Service Providers

What's on this page?

  • What is an ISP?
  • What does an ISP do?
  • Roles of ISPs
  • Types of ISP connections
  • Comparing different ISPs
  • Conclusion

What Is an ISP?

An internet service provider (ISP) is a company that provides access to the internet for businesses and individual users. Thanks to your internet service provider, all the activities you or your company do online are a click away.

Now that you have a general idea of an ISP, you might wonder what other services it offers, such as technologies that make the internet available everywhere. Whether you own a company or not, you might benefit from what internet service providers have to offer. So continue reading our comprehensive guide if you want to learn more!

What does an ISP do?

Most people know internet service providers (ISPs) as the companies that give them internet access, but they may need to realize that many ISPs also offer telecommunications services. For example, some of the larger ISPs also sell a television or mobile services.

ISPs that focus on providing internet access are called internet access providers (IAP) or access ISPs. Their main job is facilitating internet access via cables, fibre optics or other technologies. Most telephone companies function as access ISPs as well.

Some ISPs partner with existing service providers to resell resources - these are known as virtual ISPs or affinity ISPs. Virtual ISPs provide users with all the internet services they need, including web hosting and domain name registration. Still, they wantonly require few resources than regular ISPs, making them more efficient and flexible companies.

Most ISPs charge a monthly fee for internet access, but some offer free entry. These free ISPs might generate revenue by displaying ads and also limit your internet speed or the amount of time you can spend online.

In 2015, the FCC introduced net neutrality to promote fair competition between businesses and accessible services to customers. Under net neutrality, ISPs cannot prioritize certain websites or services or charge more money for specific content.

All internet service providers (ISPs) have to treat all data and traffic equally - net neutrality. For example, an ISP can't make their website load faster than others or limit the speed for some. However, net neutrality has some drawbacks, and its regulations aren't only sometimes followed equally in different parts of the world.

With so many different ISPs and services, you might wonder what they offer beyond just internet access. Internet service providers have quite a lot to offer their customers!

Roles of ISPs

Internet service providers deliver a wide array of services to their customers. Here are a few examples:

  • Internet access
  • Email access
  • Web hosting
  • Domain name registration
  • Colocation

Different ISPs offer different services, so it's important to know what you need before you sign up with one. If all you need is internet access, then any provider will do that. But if you need additional services like web hosting or colocation, you'll need to ensure your chosen ISP can provide them.

Types of ISP connections

The first internet service providers (ISPs) began offering dial-up internet connections in 1989. The slower dial-up connection was later replaced by the digital subscriber line (DSL) and cable broadband options to provide faster speeds that could keep up with the demand.

Today, different ISP connections exist, and ISPs use various technologies to provide users with internet access. Several types include:

  • Wireless
  • Cable
  • Satellite
  • Dial-up

To choose the most appropriate internet service provider, you should know their connectivity methods. Learn more about four of them below.

Wireless ISP

Wireless internet service providers (WI-FI) use radio waves to provide high-speed access to the internet. Your computer has an adapter that translates data into a radio signal.

The antenna sends the signal to a wireless router. The router decodes the signal and sends the information to the internet. The router receives data from the internet, translates it into a radio signal and sends it to the computer's adapter.

One of the significant advantages of this broadband internet service is that you can use the internet from anywhere.

In addition to high availability, Wi-Fi offers a reliable internet speed of up to 100 megabits per second (Mbps), depending on the provider. Multiple users can connect to the same network with this speed without noticeable disruptions. You can also combine many devices into one Wi-Fi router, such as your laptop, tablet, or printer.

Cable ISP

The cable internet service uses the same infrastructure as cable TV, which employs coaxial cables to transmit data to your modem and consequently provide you with internet access. Coaxial cables are similar to the copper wires used in Asymmetric Digital Subscriber Lines (ASDL), but they have different outer materials and only send the signal through the copper layer.

This type of connection has low latency. Latency describes the time that passes from when you click on a link until you see the data on your screen.

Low latency means you experience fewer delays and less lag time. Fewer delays translate into a smoother online experience while streaming videos or playing online games.

In terms of speed, cable connection offers upload speeds from 5 to 50 Mbps, while the download speed ranges from 10 to 500 Mbps. For small companies and individual customers, this broadband speed should be enough.

Yet, the bandwidth of a cable connection is limited because people who live in the same area and use the same network provider have to share the cable line with their neighbours.

Satellite Internet

Satellite internet providers offer an internet connection that uses a satellite to send an internet signal from your internet service provider to your computer. The satellite connection involves sending and receiving data from a satellite floating in space.

This process uses three satellite dishes: one in space, one at your provider's location, and one at your property. You also have to install a modem and cables that connect your satellite dish and that modem.

Satellite speed generally falls in the 12-100 Mbps range, depending on your service provider. However, one drawback of satellite internet is that it has higher latency because the data has to travel a longer distance – all the way to space and back. This long data travel distance might not affect your everyday browsing experience, but online gamers might feel a more significant delay.

Despite being slower than DSL or Fibre internet, satellite might be the only option in distant locations. And for people living in remote areas, satellite broadband can reach nearly any spot on Earth - making it an excellent choice!

Dial-up ISP

Dial-up ISP is an internet service that enables you to connect to the internet through a standard telephone line. In other words, you must connect your telephone line to your computer's modem and insert the other end of the cable into the phone jack. Then, you can access the internet by dialing a specific number.

This connection technology offers a download and uploads speed of 0.056 Mbps, which pales compared to satellite speeds or fibre optics technology. Even though this internet connection does not provide high-speed browsing, it may be a great option in rural areas where broadband or other telecommunications services may not be available due to low populations or lack of infrastructure.

Dial-up access is also the cheapest internet access, so that it might be an alternative for low-budget users, including low-income households.

Peering between ISPs

ISP peering is an exchange of data between two internet service providers. ISPs do not pay other ISPs as both parties benefit from peering equally. These agreements are called settlement-free, and access providers exchange almost an equal amount of data.

This type of data exchange has many benefits. For example, peering may improve network resiliency. If the services of one company don't work, the company can reroute the internet traffic through appropriate peers' networks. That ensures that internet service providers can provide customers access to the internet without interruptions.

One more advantage of peering is cost-effectiveness. An internet service provider can share its customers' traffic with another provider without paying a third party to carry its traffic.

Consequently, both internet service providers can save money, manage significant traffic and ensure seamless internet access to their customers.


The internet is an intrinsic part of our everyday lives. The internet helps develop business and personal connections, and we can hardly imagine our world without it. Undeniably, internet access providers, or ISPs, provide essential services to their customers.

Nowadays, internet use and the demand for reliable internet speed are growing. Fortunately, most ISPs can offer broadband services to provide access to fast internet to both companies and individual users.

Without sophisticated technologies, like Fibre optics or satellites, you wouldn't be able to work remotely or contact your relatives or colleagues in another world. However, thanks to your internet service provider, you can enjoy smooth video calls or do business wherever you are.

A Little Bit About Fieldproxy

As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing tickets to scheduling jobs and everything in between, keeping track of everything can be time-consuming and inefficient. That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.

Ticket Management Solutions

One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.

Schedule Jobs For Field Agents

Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.

Generate Quotes And Estimates

Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.

Raise Invoices And Collect Payments

In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.

Collect Valuable Customer Feedback

With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.

Dashboards And Reports

Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time. Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.

Closing Thoughts

So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.

If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.

Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
Internet Service Provider

What Is An ISP? - Definition, Full Form, Types, And The Best Software Solutions For ISP Field Teams In 2023

May 31, 2023
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