What Is Field Dispatch?

What's On This Page?

• Introduction
• Why Is Field Dispatch Service Required To Simplify The Operations?
• ---Scheduling The Dispatch
• ---Communication And Visibility
• ---Route Planning And Tracking
• Who can use Field Dispatch Software?
• Conclusion

Introduction

Staying organised is always important in whatever work we do to stay on top of the day’s plan and the work we accomplish. This is very much applicable to self like how you plan your day and how you organise it for your team as well. Managing a huge fleet on the ground is not that easy when it comes to field operations. Hence you need a highly automated software that allows your businesses to manage the technicians on ground.

Field dispatch is the start of any field service that the operations run around and only if that is done as per the plan, the rest of the operations will work seamlessly. Field service dispatch planning is a tedious and time-consuming task for operations managers today. But it is also super important that it requires some amount of time to be invested while planning.

With the rise of on-demand services, it has also become increasingly complex because task assignment has become real-time. Charting out the utilization of the resources deployed and time management are two major things that have to be on top while planning out the dispatch schedule.

Why Is Field Dispatch Service Required To Simplify The Operations?

Keeping track of multiple dispatchers, their jobs and work orders can be a bit challenging for any organisation. The right software can streamline your operations, help you chart out the plan and improve your bottom line.

Scheduling The Dispatch

A day well planned before always works out well. With a technological software in hand, eliminate paperwork, spreadsheets and work calls that requires a lot of coordination and time consuming. Now, you can easily start gaining valuable insight into your technicians schedules - planning out the dispatch route map, time of start, get them accurate ETAs and send them quickly to the customers. Also efficient route planning like this will enable our technicians to complete more tasks in less amount of time.

Communication And Visibility

With the digitized software, we get a clear visibility of vehicle locations, job progress in real time. This will pave way for more accurate dispatch planning and more accurate ETAs to achieve. The on ground people will also find easy communication through the system to the technical team or anyone in office in case of any issue, escalation that needs to be fixed immediately. 

Route Planning And Tracking

According to customer needs and geographical layouts, listing out optimal routes and creating schedules based on it will increase the efficiency by saving time. Also the field dispatch software will have GPS live tracking through which both the businessmen and the customers will be able to track and know the vehicle status.

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Who can use Field Dispatch Software?

This software will be an all rounder that will serve its purpose for all the players around.

• Businessmen: to monitor all operational details while maintaining a holistic business view.
• Dispatchers: to manage scheduling and dispatch efficiently, considering the multiple touchpoints and other time consuming inputs.
• Customers: to track the vehicle status, delivery status and keep updating the reputable vendors they always want to work with.

Conclusion

A comprehensive field dispatch service is always required to give a holistic view of performance of the fleet and thus allowing the business to plan and improve customer satisfaction and operational efficiency. Field dispatch is not important only for the clients but for the business overall productivity.

A Little Bit About Fieldproxy

An employee attendance management and time tracking software that also doubles down as a HVAC field service technician management software is Fieldproxy - a one-stop solution to all your field service and employee tracking needs. With Fieldproxy, you can easily

• Create unique dashboards
• Identify areas of improvement
• Track resources with greater efficiency
• Create tasks for different employees and manage them seamlessly.

And that's not all. With Fieldproxy, you can do so much more. Book a free demo and improve your field sales teams with just a few clicks today.