Automation solutions for service technicians. Works with all your existing solutions and CRMs.
- HVAC Statistics To Watch Out For In 2024
- Biggest Trends In HVAC In 2024
-- Smart HVAC Systems
-- Energy Efficiency
-- Indoor Air Quality (IAQ) and Health
-- HVAC Service Automation
-- Decentralized HVAC Systems
-- Electrification and Heat Pumps
-- HVAC Industry Digitalization
-- Resilience and Adaptability
-- Training and Workforce Development
-- Consumer Awareness and Demand
-- Global Perspectives and Market Dynamics
- Closing Thoughts
- About Fieldproxy
2023 was a roller coaster for the service industry, especially for HVAC in India. The sector showed steady growth at 7.5% CAGR in the country, projected at 6.5% CAGR across the globe. The country also saw an influx of INR 5000 crores over last year, and we can’t help but wonder why.
So we did a little deep dive into what’s really going on in the industry, the biggest HVAC trends going into 2024, and what you can expect in terms of new technology, services, and updates from the biggest players in the market. But before we get right into the crux of it, let’s quickly take a look at what’s currently happening with HVAC in 2024.
P.S: If you’re looking for an end-to-end solution for managing your HVAC service technicians, look no further - get Fieldproxy today!!
Now that we have a brief understanding of which direction the industry is heading in, let’s see what are some big trends happening in the HVAC sector in 2024.
With so many things happening at once for the industry, it’s hard to keep track of all of them, but here are a few key areas of focus we see the markets shifting their focus on in 2024 with regards to the HVAC sector:
Smart HVAC systems are really becoming a thing now, especially with the increased push on deploying more energy efficient and green equipment into society. These smart solutions use AI and machine learning to adapt to your changing needs in an ever changing environment. A common example of this would be a self-regulating AC device, that regulates temperature, humidity, speed, and more based on the activity in the room.
This kind of technology has been in the industry for a long time, but what truly changes the game here is the use of intelligent automation to take care of your troubles. Equipment can now go as far as scheduling regular maintenance services, suggesting part upgrades, and more, based on its previous interactions. Just to keep this short, Smart HVAC systems use a number of different components to keep maintenance costs shorter.
If you want to read about smart HVAC systems in depth, just click on this article here.
Sustainability has been a core area of focus for every industry over the past decade, and it is going to mimic itself in 2024. We’ve seen more and more companies bring out energy efficient equipment, improved heat capture and recovery mechanisms, and a lot more governance around heat consumption and utilization. Safe to say we’re going to see more of the same stuff getting repeated in 2024.
As more people continue to opt for work-from-homes and choosing hybrid working options, we’re seeing a steady increase in the indoor consumption of heating and electrical services. Consequently the amount of exposure they would have to unnecessary chemicals over a long time frame would be dangerous to customers.
This is precisely why we have also seen a keen interest from manudacturers in making new technology that addresses this issue, while also bringing equipment costs down to as low as possible.
This is a challenging task, but with smart sensors, and integrated HVAC systems in place, this ordeal becomes child’s play. We’ve written an entire article about how improving Indoor Air Quality will help change the world for the better, so check out our blog here
Service Automation is the biggest thing to happen to the HVAC industry since, well, HVAC! Using AI and task automation solutions, you’re able to sit back and relax as these solutions create tickets, schedule preventive maintenance jobs, assign them to technicians, and share detailed tracking logs with you in every step of the way.
Tools like Fieldproxy’s HVAC service team automation solutions help you streamline your service teams’ operations without having to lift too many fingers. It helps you get an overview of everything that’s happening on the field, without having to leave your desk.
Is that something that your managers might need? Get a free demo today!
The shift towards decentralization has been a welcome change for customers and service professionals alike in the HVAC sector. This approach allows for more granular control over individual zones or rooms, catering to diverse heating and cooling needs. Whether in large commercial complexes or residential buildings, the adoption of decentralized systems is gaining traction due to their inherent flexibility and efficiency.
Several real-world examples underscore the success of decentralized HVAC systems. In a commercial context, a multinational office complex implemented decentralized systems to address varying occupancy levels and diverse thermal comfort requirements. We’ve written an entire article on how Decentralized HVAC solutions are becoming the biggest HVAC trend in 2024, so be sure to check that out as well.
The shift toward electrifying HVAC systems has gained momentum with the widespread adoption of heat pumps. Heat pumps are versatile systems that provide both heating and cooling by transferring heat between indoor and outdoor environments.
And with government initiatives worldwide playing a pivotal role in steering the HVAC industry towards electrification, we’re seeing a lot of green signals for electric and sustainable heating systems. The long term benefits including lower operational costs and better reliability are an added bonus.
The HVAC industry is undergoing a profound transformation, in 2024 and in India specifically, as it embraces digitalization, ushering in an era of unprecedented efficiency, connectivity, and data-driven decision-making.
Accessibility and convenience has been a major deal-breaker for HVAC service professionals for as long as we can remember. That’s going to be the central theme around digitization of HVAC services in 2024 as well.
Today’s service professionals, although we love getting repeat business, love installing a resilient machine that does not give up for a long time. Customers always love a product that doesn’t burn a hole in their pockets every quarter. Everybody wants robust materials, weather-resistant coatings, and strategic system designs contribute to the durability and reliability of HVAC units, and 2024 is going to be a big year for this.
This year, we are looking at companies building more robust machines, and incorporating automation to bring about more efficiency in scheduling preventive maintenance jobs, factoring in moderation regulations to make sure you get as much juice out of your system before a service technician has to come in and take a look.
If you want a more detailed article on adaptability and resilience of HVAC systems in 2024, check this one right here.
This is a rising trend, but it’s also a challenge that a lot of HVAC companies are facing, in that you are not getting a lot of talented/well-trained service technicians right from the get go. Proper training resources for hvac technicians allocated to the right technicians will help you scale your business faster than you’d like to imagine, and companies are starting to understand this.
In 2024 we’re seeing more and more businesses invest time and resources into training their service teams for better customer service, more reliable machines, and overall creating better opportunities for upselling. Helping service technicians will be at the center of this.
Consumers are becoming more cognizant of the environmental impact of their choices, leading to a heightened awareness of energy-efficient HVAC solutions. This awareness extends beyond the desire for cost savings to encompass a commitment to reducing carbon footprints.
Consumers are seeking HVAC systems with higher Energy Efficiency Ratios (EER) and Seasonal Energy Efficiency Ratios (SEER), as well as those equipped with advanced technologies like variable-speed compressors and smart thermostats.
The industry’s response to this growing awareness has been the development of eco-friendly and sustainable HVAC solutions that align with consumers' values and priorities.
In parts of Asia, there is a growing interest in ductless mini-split systems due to their energy efficiency and space-saving designs. In othe regions, there’s an increased demand for air conditioning systems. Understanding and adapting to these regional variations are crucial for industry stakeholders to remain competitive and meet the unique needs of diverse markets, and that is a rising trend that we see happening across the HVAC sector in 2024.
Trying to manage your field teams across the globe without leaving your desk? Get Fieldproxy today!
A field service team management system helps your service reps manage service requests by automatically creating a ticket from platforms like Live Chat, Email, Call, Social media, or another platform.When a field agents receives a ticket, they can see all the customer data associated with it, which helps them resolve the issue quickly and efficiently.
As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing tickets to scheduling jobs and everything in between, keeping track of everything can be time-consuming and inefficient. That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.
One of the key features of Fieldproxy is its HVAC service team management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.
Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.
Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.
In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.
With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.
Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time.
Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.
There’s always going to be visits that clash with your agents’ schedules or that are of immediate attention. Question is, will your current route management process be prepared to handle it? If not, then you might want to consider shifting to a new system.
The old way to go about this would be taking a look at all your visits scheduled for the day and find out which agent has more time on their hands, then see if they’re closer to the client’s place and schedule a visit.
At Fieldproxy, we do things a bit different. All you have to do is, head over to Fieldproxy’s AI visual builder, ask it a question, and it will show you actionable data for you to interact with, in 5 seconds.
You instantly know who’s available and who’s not, and allocating tasks to your agents becomes child’s play. The point is, if you’re not able to prioritize your visits for your agents, you will have a hard time scaling your operations.
So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.
If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.