Viraj Fuels

Why Viraj Fuels trusts Fieldproxy as its field service automation and Employee Management Solution?
April 17, 2023

About The Company

Viraj Fuels is a well-known LPG gas distributor based in India, with a reputation for delivering high-quality and reliable LPG gas to its customers. The company has been in operation for the past few years and has established itself as a leading player in the Indian LPG market.

Obstacles In Viraj Fuels Growth Plans

They faced challenges in managing their field operations, including delivery of gas cylinders, and addressing customer complaints. These operations were largely manual and prone to errors, leading to inefficiencies and delays in their services.

Viraj Fuels needed an efficient and reliable field service management solution to streamline their operations and improve their customer service.

Viraj Fuels Partnership With Fieldproxy

Fieldproxy is glad to have partnered with viraj fuels to help align their field teams towards the mission and vision of the organizations. Here’s how we helped viraj fuels overcome their challenges in as little as two months.

1. Updated Sales Visit Processes

Leveraging Fieldproxy’s advanced lead creation and sales visit scheduling features, Viraj Fuels field sales professionals were able to decrease turnaround time drastically. The features helped outside sales professionals perform faster sales visits. How?

  • Sales professionals create leads and prospects on the Fieldproxy app
  • Schedule visits through the mobile app
  • Take down orders and sales
  • Managers get notified immediately when a sale is made
  • Even if a sale is not made, a follow-up visit is scheduled from the mobile app itself

2. Transparent Team Management Processes

With Fieldproxy’s highly flexible role builder and team management systems, it became incredibly easy for Viraj fuels to manage and deploy all of their field teams with just a few clicks.

Creating a hierarchical structure and allocating tasks and schedules to specific teams and resources becomes seamless with Fieldproxy.

How Are Viraj Fuels Sales And Service Team Doing Now?

150+ responses recorded on the Fieldproxy app, per day. 1050+ responses a week means a lot of data for managers to make better decisions in just a few mintues, instead of spending multiple hours trying to make sense of data on paper.

  • Agents are reportedly able to approach more opportunities than they could before, meaning faster prospect qualification and more sales and service

  • Viraj Fuels to improve their business processes, reduce costs, and enhance their customer experience.
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