Technodeal is an amazing company, and it uses Fieldproxy for all its service teams. Find out how.
About Company
Technodeal is a renowned leader in the realm of end-to-end electrical grid works. Leveraging decades of experience within the electrical industry, Technodeal offers a comprehensive ecosystem for servicing and maintaining commercial electrical equipment. The company prides itself on delivering DCI compliant products that boast flexibility, reliability, and cost-effectiveness.
Obstacles In Technodeal's Growth Plans
Amidst its remarkable achievements, Technodeal faced certain challenges that hindered its growth trajectory:
Inspection Process
Technicians from Technodeal were tasked with travelling to different sites to perform routine checks on the electrical equipment there (read HDMI cables, COB lights, circuit wirings, and so on). This procedure required a lot of time and frequently resulted in delays when addressing problems.
Inefficient Issue Resolution
Technicians, upon discovering problems while conducting inspections, were required to manually phone or write down problems on paper and then either assign work to other people or sometimes assign themselves to solve the problems. This procedure resulted in confusion, delays, and even duplication of effort on occasion.
Offline Data Capture
The utilization of manual methods for the collecting of data The loss of some papers caused complications for the technicians who were working in regions with spotty or no internet connectivity while taking notes on various online documents. As a consequence of this, data updates were frequently either delayed or left incomplete.
Lack of Communication
Due to the absence of any kind of notice The higher authorities are unaware of what is taking place on the field. Technicians are required to contact the boss to obtain permission before beginning work. Because of this, the process of making decisions and solving problems was slowed down.
How Fieldproxy Revolutionized Technodeal's Operations
Technodeal's journey towards enhanced operational efficiency and seamless issue resolution found a powerful ally in Fieldproxy's innovative solutions:
Ticket Management: Streamlining Processes and Boosting Efficiency
The implementation of Fieldproxy's mobile app brought a transformative change to our client's operations. Previously, technicians had to rely on manual methods for creating tickets and assigning tasks, leading to potential errors, confusion, and time wastage. After implement with Fieldproxy, this process underwent a revolutionary shift. Technicians gained the ability to create tickets directly within the app, specifying the nature of the issue and its location.
The automated ticket assignment system then took center stage. Fieldproxy's AI matched each ticket to the appropriate technician based on their expertise and availability. This automation eliminated the need for time-consuming manual input and reduced the risk of human error. As a result, technicians could focus more on addressing issues and less on administrative tasks, significantly boosting overall operational efficiency.
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