Automation solutions for service technicians. Works with all your existing solutions and CRMs.
SpadeWorks helps organizations with their maintenance tasks by providing on-demand, reliable, professional services, so that businesses can operate efficiently and effectively.
They have a history of delivering the highest quality of facility services and equipment for everyone, everywhere.
Naturally, they have a massive field force and service team across India and some developing markets.
Fieldproxy Helps SpadeWorks accelerate their field teams and make it easier to coordiante, automate, and deploy operations faster than ever before.
To Help SpadeWorks carry out their massive field operations, we worked with them to understand their root problems and how we can solve them
We Dove deeper into SpadeWorks’ organisational process, Understood exactly what they needed, and how Fieldproxy Would help them achieve it
AI-based territory mapping and optimal agent task allocation for newer service and maintance requests
OTP-Based trigger notifications for when installations are not possible and customer visits need to rescheduled
Specific ticketing pages to enable customers to report connection issues and queries
Collect valuable user feedback and issue resolution confirmation through notifications and OTP-based verifications.
Complete faster, higher quality service for all kinds of maintance, and send back log reports in real time
Complete control and insight over how many assets are being used, where they are being deployed, and when restocking is needed
Manage all your tickets in one place, assign to different terms and users and generate reports
Send email and SMS notifications to let customers know the progress of their open tickets and details of assigned support agents
Think Fieldproxy is the right fit for your business?
Get a free demo, and see how Fieldproxy can transform your field teams today. Sign up for a free demo and our team will reach out to clarify any questions you have.