Ruloans Scales Its Collection Teams Through Fieldproxy

Ruloans, and the challenges that they needed to overcome in order to continue providing their customers with top-notch service. See what chan
April 20, 2023

About The Company

Ruloans is a forward-thinking comprehensive solution for all your financial requirements, encompassing Home Loans, Personal Loans, Credit Cards, Business Loans, Balance Transfers, and more.

With an extensive presence covering over 2000 cities nationwide, Ruloans stands out as a leading credit lending institution. Founded by professionals and financial experts with over 25 years of experience, they have successfully catered to the needs of over 10 lakhs+ clients. Their in-house developed, highly efficient Loan Calculator algorithm enables them to provide you with the best options and deals for the loan or financial product of your choice. Utilizing algorithmic engines, we helped Ruloans leverage robust factual data derived from the latest market changes and a calculated understanding of future trends to assist their clients and customers effectively.

Obstacles In Ruloans' Growth Plans

One of their main challenges was loan collection. As a finance aggregator, they needed to ensure that their customers were able to pay back their loans on time, and that the collection process was streamlined and efficient. Additionally, managing attendance and leave for their employees was a time-consuming task that needed to be simplified. Lastly, real-time location tracking was a necessity to ensure that their field service team was able to provide quick and efficient service to their customers.

Ruloans' Partnership With Fieldproxy

Fieldproxy is glad to have partnered with Ruloans to help align their field teams towards the mission and vision of the organization. Here’s how we helped Ruloans overcome their challenges in as little as two months.

Loan Collection 

Fieldproxy provided Ruloans with a ticket management system that enabled them to track and manage their loan collection process in real-time. This helped the client to optimize their resource allocation and reduce response times.

Attendance and Leave Management

Fieldproxy provided Ruloans with an attendance management system that helped them to manage their field service team's attendance and leave in a hassle-free way. This helped them reduce errors and improve their operational efficiency.

Real-time Location Tracking

Fieldproxy provided Ruloans with a real-time location tracking system that helped them to monitor their field service team's location in real-time. This helped optimize their resource allocation and improve their response times.

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