Learn how Qube Cinema, a global leader in digital cinema technology, partnered with Fieldproxy to overcome operational challenges, improve issue resolution, and achieve unparalleled efficiency in their field operations.
August 18, 2023
About Company
Qube Cinema is a renowned leader in the realm of end-to-end digital cinema technology and solutions. Leveraging decades of experience within the cinema industry, Qube Cinema offers a comprehensive digital ecosystem that seamlessly connects exhibitors, filmmakers, and post-production entities. The company prides itself on delivering DCI compliant products that boast flexibility, reliability, and cost-effectiveness.
The Qube product line has gained worldwide recognition, evident by its presence in approximately 7,000 installations across 48 countries. Domestically, Qube Cinema has made an indelible mark by facilitating digital cinema operations in over 4,000 cinema screens across India, which constitutes an impressive 42% of the entire Indian screen landscape.
Obstacles In Qube Cinema's Growth Plans
Amidst its remarkable achievements, Qube Cinema faced certain challenges that hindered its growth trajectory:
Inspection Process
Technicians from Qube Cinema were tasked with travelling to different movie theatres to perform routine checks on the displays and adverts there. This procedure required a lot of time and frequently resulted in delays when addressing problems.
Inefficient Issue Resolution
Technicians, upon discovering problems while conducting inspections, were required to manually phone or write down problems on paper and then either assign work to other people or sometimes assign themselves to solve the problems. This procedure resulted in confusion, delays, and even duplication of effort on occasion.
Offline Data Capture
the utilisation of manual methods for the collecting of data The loss of some papers caused complications for the technicians who were working in regions with spotty or no internet connectivity while taking notes on various online documents. As a consequence of this, data updates were frequently either delayed or left incomplete.
Lack of Communication
Due to the absence of any kind of notice The higher authorities are unaware of what is taking place on the field. Technicians are required to contact the boss to obtain permission before beginning work.Because of this, the process of making decisions and solving problems was slowed down.
How Fieldproxy Revolutionized Qube Cinema's Operations
Qube Cinema's journey towards enhanced operational efficiency and seamless issue resolution found a powerful ally in Fieldproxy's innovative solutions:
Ticket Management: Streamlining Processes and Boosting Efficiency
The implementation of Fieldproxy's mobile app brought a transformative change to Qube Cinema's operations. Previously, technicians had to rely on manual methods for creating tickets and assigning tasks, leading to potential errors, confusion, and time wastage. After implement with Fieldproxy, this process underwent a revolutionary shift. Technicians gained the ability to create tickets directly within the app, specifying the nature of the issue and its location.
The automated ticket assignment system then took center stage. Fieldproxy's AI matched each ticket to the appropriate technician based on their expertise and availability. This automation eliminated the need for time-consuming manual input and reduced the risk of human error. As a result, technicians could focus more on addressing issues and less on administrative tasks, significantly boosting overall operational efficiency.
