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Krishiinet is a prominent and reputable provider of fiber internet services in India. Established with a mission to deliver high-speed, reliable, and cost-effective internet services, Krishiinet has emerged as a leading player in the industry. The company has a large customer base spread across multiple cities in India and is known for its commitment to delivering top-quality services to its customers.
Krishiinet faced challenges in managing its installation services for their customers. They needed an efficient and reliable field service management solution to manage their installation services, streamline their ticket management process, and gather customer feedback.
Fieldproxy is glad to have partnered with Krishiinet, to help align their field service team to towards the mission and vision of the organizations. Here’s how we helped Krishiinet overcome its challenges:
Fieldproxy provides Krishiinet with a comprehensive ticket management system, which allows them to optimize their resource allocation, reduce response times, and track and manage their customer service requests and installation services in real-time.
Krishiinet collect their customer feedback through the fieldproxy mobile app. This helped them to understand their customers' needs and preferences and improve their service quality. Service team can gather valuable insights about their customers' needs, preferences, and satisfaction levels through viewing the dashboard. This feedback can helps service teams improve their performance and deliver a better customer experience.
Scheduling: Fieldproxy made Krishiinet daily work and route schedule very easy to handle customer installation services using the fieldproxy mobile app.
Dispatching: They dispatch the most suitable technicians to handle each installation service based on their availability, location, and expertise.
Monitoring: The Fieldproxy app enables Krishiinet to monitor the installation progress in real-time, ensuring that the services are delivered on time and to the highest quality standards.
Quality control: The app also allows Krishiinet to perform quality control checks to ensure that the installation is working correctly, and the customer is satisfied with the service.