Why large customer base spread across multiple cities in India chose fieldproxy
April 18, 2023
About The Company
Krishiinet is a prominent and reputable provider of fiber internet services in India. Established with a mission to deliver high-speed, reliable, and cost-effective internet services, Krishiinet has emerged as a leading player in the industry. The company has a large customer base spread across multiple cities in India and is known for its commitment to delivering top-quality services to its customers.
Obstacles In Krishiinet Growth Plans
Krishiinet faced challenges in managing its installation services for their customers. They needed an efficient and reliable field service management solution to manage their installation services, streamline their ticket management process, and gather customer feedback.
Krishiinet Partnership With Fieldproxy
Fieldproxy is glad to have partnered with Krishiinet, to help align their field service team to towards the mission and vision of the organizations. Here’s how we helped Krishiinet overcome its challenges:
Managing their Tickets
Fieldproxy provides Krishiinet with a comprehensive ticket management system, which allows them to optimize their resource allocation, reduce response times, and track and manage their customer service requests and installation services in real-time.
Using the Fieldproxy mobile app, customers can raise a ticket that is immediately assigned to a service agent for resolution.
Service agents can then schedule visits through the app, and managers are notified in real-time when an issue is resolved.
Even if a service is not made on the scheduled date, service agents can use the Fieldproxy mobile app to schedule a follow-up visit.
This helps that customers' concerns are addressed promptly and helps Krishiinet maintain high levels of customer satisfaction.
Image Source: Fieldproxy Dashboard
Collecting Customer Feedback Within App
Krishiinet collect their customer feedback through the fieldproxy mobile app. This helped them to understand their customers' needs and preferences and improve their service quality. Service team can gather valuable insights about their customers' needs, preferences, and satisfaction levels through viewing the dashboard. This feedback can helps service teams improve their performance and deliver a better customer experience.
Image Source: Fieldproxy Dashboard
Enquiry and installation service
Scheduling: Fieldproxy made Krishiinet daily work and route schedule very easy to handle customer installation services using the fieldproxy mobile app.
Dispatching: They dispatch the most suitable technicians to handle each installation service based on their availability, location, and expertise.
Monitoring: The Fieldproxy app enables Krishiinet to monitor the installation progress in real-time, ensuring that the services are delivered on time and to the highest quality standards.
Quality control: The app also allows Krishiinet to perform quality control checks to ensure that the installation is working correctly, and the customer is satisfied with the service.
Image Source: Fieldproxy Dashboard
How Are Krishiinet Service Team Doing Now?
Krishiinet to improve their response times and agents are reportedly able to approach more opportunities than they could before, meaning faster prospect qualification service.
150+ responses recorded on the Fieldproxy app, per day. 1050+ responses a week means a lot of data for managers to make better decisions in just a few minutes, instead of spending multiple hours trying to make sense of data on paper.
Gather valuable customer feedback to improve their service quality and enhance customer engagement
