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Fairmacs is a global logistics service provider that is also engaged in the supply of duty free goods, hospitality, and other allied services.
The Fairmacs Group of Companies was founded in 1956. Starting off as a trading firm, the company has grown into a large well-diversified group of companies with clientele in almost all spheres of economic activity.
Their activities such as Trading, Supply of Duty free goods, and Hospitality services, With a network all over the world, the services of the group are geared to enhance clients' business by delivering satisfaction through world-class infrastructure and systems.
Fairmacs encountered several obstacles while pursuing its growth plans. The company struggled with efficiently tracking stock sales, managing deliveries, and monitoring the real-time location of goods. These challenges hindered their ability to optimize their operations and ensure customer satisfaction.
Fairmacs gained better visibility into their stock levels, allowing them to accurately track their products and ensure efficient replenishment. This has resulted in reduced stockouts and improved overall inventory control.
Fieldproxy's solution has provided Fairmacs with real-time location tracking of their sales team. This has enabled them to monitor their field sales team activities, track their movements, and ensure they are following the assigned Job schedules. With this enhanced visibility, Fairmacs has been able to optimize their sales operations, identify potential bottlenecks, and make data-driven decisions to improve productivity.
Sales agents can now capture and process orders on the go using Fieldproxy's mobile app. This has improved the efficiency and effectiveness of their spot sales activities, allowing them to capture more opportunities and increase revenue.
Fieldproxy's solution has streamlined Fairmacs' delivery management process. The system provides real-time updates on delivery status, allowing Fairmacs to track the movement of stocks from their warehouses to the customers' locations. This has improved delivery accuracy, reduced delays, and enhanced customer satisfaction.
Fairmacs has experienced significant improvements in their operations. They have witnessed enhanced efficiency, reduced lead times, and improved customer service through better inventory management and streamlined delivery processes.
Real-time visibility into the movement of goods has empowered Fairmacs to make informed decisions and promptly address any delays or issues. Moreover, by optimizing inventory management and minimizing stockouts, Fairmacs achieved cost savings and improved their order fulfillment processes.
These positive changes have led to increased customer satisfaction, loyalty, and repeat business.
Fairmacs' collaboration with Fieldproxy and the implementation of their field service management solution have successfully addressed the challenges they faced in stock sales tracking, delivery management, and location tracking. By leveraging Fieldproxy's robust tools and features, Fairmacs has achieved enhanced operational efficiency, improved customer satisfaction, and cost savings. This partnership has positioned Fairmacs for sustained growth and success in the global logistics industry.