Automation solutions for service technicians. Works with all your existing solutions and CRMs.
Managing a field service team requires organization and a lot of focus. Having the right field service management tools in place is necessary to be able to drive representatives to follow a service plan, and to measure and coach them appropriately. The most important thing in service is prospecting. Unless one can gain a meeting with his prospective client, there is no chance he creates an opportunity. Without opportunities, there is no success. They say the discovery is the most important part of work well. Hence you need an efficient field service management tool. There are two very popular field management software- FieldSense and Fieldproxy. Both are used by business owners all over the country. Let's have a look at them.
It consists of a mobile app along with a web-based dashboard that together forms an effective sales force tracking, monitoring, and reporting system. This feature allows the managers to check the availability status of their on-field individuals from the web-dashboard. Presently FieldSense mobile app runs on Android and iOS platforms.
It is a full featured software product with a mobile app that helps managers and teams of retail, pharma, FMCG, construction etc., to collect data in a structured manner. Managers can efficiently create tasks from a web based dashboard and assign to the agents on the field. The app is powered by advanced AI solutions that suggest the right tasks for right technicians at the right time.
Service and sales team is out on the field, it becomes important to monitor their productivity throughout the day. This feature by FieldSense allows you to do so. It lets you drill down to the current location of every member of your field service team. Also displays all the pertinent information on their job schedule and accomplishments.
The motto is "No Planned routes has no Prominent results!"
Fieldproxy not only provides all the basic features like tracking the agent's current location, monitoring their daily schedule but also the essential features the counterpart lacks . Let's have a look
This feature enables the field sales and service team to punch-in to work from anywhere along with location validation from where they punched in. This allows them to start working without coming to the office. Just to get their present marked.
FieldSense has the feature of punch-in to work from anywhere along with the location from where they punched in. This lets them go to work without having to come only to punch in.
Besides the elementary feature of Check in and Check out, the other features provided by Fieldproxy are
The dashboard view primarily aims to provide users with an overview of the field and sales force.
FieldSense dashboard provides the overview from their present location to attendance and visit status. These dashboards also show productivity insights on visits, expenses, distance covered.
Each and every metrics of your team that are gathered will be ready for viewing in the dashboard. Managers will be able to get all the detailed insights specifically for each workflow that any of the field service software rarely offers. For example for sales expense, the dashboard will provide a clear view of all the sales expenses like travel expense, food expense, call costs etc., The manager can save ample time by getting the actionable insights from a single glance
The benefits of the Fieldproxy dashboard compared to FieldSense are
The location-awareness in FieldSense serves as a good tool for maintaining the quality of customer address databases. Whether it’s a long-standing customer who’s shifted office, or a new prospect being visited for the first time, your sales force can ‘pin’ the address which ensures that the information is accurate.
Using this feature the field representatives can submit outcomes of meetings right from the time they step out of them. This enables them to report the meeting summary to their team and managers without wasting time.
Though these features might appear very fulfilling at first but there are a few major drawbacks of FieldSense, which does not make it a compelling field sales solutions for most teams that are looking for an all-in-one field management solution
When you use a professional tool for field sales management, you expect it to provide all the features to communicate with each member of the team and customize the workflow for them. FieldSense lacks this feature. As there is very limited customization options present it leaves the user a dilemma of how to manage what. And which task should get priority.
It assumes that every company's sales team operates in the same way and has the same processes and workflows. And hence even minor modifications in the processes make it difficult to manage. And if you and your field sales team have existing processes in place - it becomes very difficult for your team to adapt to the predefined workflows that are setup by the FieldSense system
Any business owner understands that when they run a business they have hundreds of other errands to run. And that is why they choose an efficient field sales and service management software in the first place. But FieldSense can only be used for tracking and monitoring the sales representatives. It does not take care of other activities such as delivery management, customer relations management, finance or HR systems. This would mean you would have to use multiple other tools also - which would increase your overheads both in terms of time and costs
What do you do when you deliver wrong or defective products to your customers by mistake? Simple. You replace it. This is exactly what you should do when you choose the wrong field sales management software. You should go for better alternatives. And the best FieldSense replacement is Fieldproxy In a nutshell, it is a product that helps managers and teams of retail, restaurant chains, consumer goods, construction, real estate companies to collect data from the field in a structured format.
Managers can create tasks through a web dashboard and assign tasks to agents on the field. It is a very effective field sales management software. Let us now look at what better features this tool offers.
Fieldproxy helps your field sales team reach your customers at the right time with the right message to help you drive sales. It helps your force to build personalized experiences and stand out from the competition. The feature of optimum lead distribution helps in dynamic rule-based allocation of leads so that the sales reps are only assigned leads based on their existing workload and their likelihood to close the deal.
Fieldproxy allows your sales force to find all the field data in a single place. Moreover, with features like real-time live location tracking one can know the effective time spent in the field by their salesmen. Hence it helps in tracking and improving any field agent’s productivity and building better customer relationships.
Fieldproxy is no doubt a better alternative than apps like FieldSense because of multiple reasons. It also solves the problem such as lack of customization. Fieldproxy has options through which one can visualize and manage their entire sales pipeline. Moreover, one can easily track the progress of his/her deals across multiple stages. Features like complete sales automation take all your load and you never have to manually intervene in the entire process once you set it up.
The first one is the fees. FieldSense has a free plan- up to 25 users free. But very few people know that they charge for support - and ultimately you would need the support. It is a smart way of advertising and attracting customers but ultimately tricking them. Whereas Fieldproxy has a fixed fee with no hidden costs their quality speaks for itself. They have plenty more features and everything is crystal clear.
Moreover, Fieldproxy has real-time live support, including support over WhatsApp. It is an all-in-one tool to manage your field team's operations. Whether you manage a 5 member field team or a 500 member field team - the pricing is all the same. The tool adapts as you scale and grows your business.
As businesses expand and operations grow more complex, managing field teams can be a daunting task. From managing tickets to scheduling jobs and everything in between, keeping track of everything can be time-consuming and inefficient. That's where Fieldproxy comes in - an end-to-end field team management solution that aims to simplify these tasks and streamline operations.
One of the key features of Fieldproxy is its ticket management system. With this feature, businesses can create, assign, and manage tickets, ensuring that issues are resolved quickly and efficiently. This means that customers get the service they need, and businesses can maintain their reputation for quality customer support.
Another important aspect of Fieldproxy is its job scheduling feature. With this tool, businesses can schedule jobs and assign them to field teams in real-time. This helps ensure that the right team is on the job at the right time, which can save businesses time and money.
Fieldproxy also offers a mobile application that allows field teams to generate quotes and estimates on the go. This feature is particularly useful for businesses that operate in industries where quotes and estimates are necessary, such as construction or landscaping. With this feature, businesses can provide accurate quotes to their customers quickly and easily.
In addition to generating quotes and estimates, the Fieldproxy mobile application also allows businesses to raise invoices and facilitate payment collections through integrations with popular payment gateways. This can help businesses get paid faster and with less hassle.
With features like customer happiness index, and historical customer data, ensure your customers are always satisfied with your products and services. Know exactly how your customers operate and provide better quality services.
Fieldproxy’s easily-presentable data dashboards and reports allow managers to make sense of all the data their field teams collect, in real time. Create, curate, and manage different dashboards and reports to help make better data-backed decisions for your service teams.
So why should businesses consider Fieldproxy? With its comprehensive set of features, Fieldproxy can help businesses save time, streamline operations, and improve customer satisfaction. And with a free demo available, there's no reason not to give it a try.
Make a data-backed decision today. Fieldproxy is trusted by 170+ clients and used by over 50,000+ agents all over the globe Click Here To Get Free Demo
If you're looking for an end-to-end field team management solution that can help you manage tickets, schedule jobs, generate quotes and estimates, raise invoices, and collect payments while also providing customer feedback support, then Fieldproxy might be the solution for you. Book a free demo today to see how Fieldproxy can help your business improve its operations and customer satisfaction.