Privacy Policy

Effective date: Apr 2, 2025

Fieldproxy (“we”, “us”, “our”) provides the Fieldproxy: Field Team Monitor app and related SaaS services (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, website, and application.

1. Who We Are & Contact Information

Fieldproxy is a provider of field team management solutions. For privacy-related questions or requests, contact us at privacy@fieldproxy.com or support@fieldproxy.com.

2. Information We Collect

Personal Information: Name, email address, phone number, company name, job title, account credentials, and billing information (if applicable).
Usage Data: IP address, browser type, device identifiers, operating system, app version, pages visited, time and date of use, and analytics data.
Location Data: With your consent, we may collect geolocation data for location-based features.
Device Data: Device model, OS version, unique device identifiers, and mobile network information.
Media Access: Camera, microphone, and files access, only when required for app functionality (e.g., uploading images or audio).
Cookies and Tracking Technologies: We use cookies and similar technologies for analytics, authentication, and improving your experience. See our Cookies section below.
Third-Party Data: Information from integrations (e.g., Google, Auth0, AWS, Mailgun) as authorized by you or your organization.
Support Interactions: Information you provide when contacting support, including email content and attachments.
Log Data: Error logs, crash reports, and diagnostic data collected automatically for troubleshooting and security.

3. How We Collect Information

Directly from you when you register, use our services, or contact support.
Automatically through your use of our website, app, and services (e.g., cookies, analytics tools).
From third-party integrations and service providers, as authorized by you.

4. How We Use Your Information

To provide, operate, and maintain our Service.
To improve, personalize, and expand our Service and user experience.
To communicate with you, including service updates, support, and marketing (with your consent).
To process transactions, manage subscriptions, and provide customer support.
To monitor and analyze usage and trends for security and performance.
To detect, prevent, and address technical issues, fraud, and security threats.
To comply with legal obligations and enforce our Terms of Service.
To conduct internal audits, security assessments (including VAPT), and compliance reviews.

5. Legal Bases for Processing (GDPR/CCPA)

Performance of a contract (providing our services to you).
Compliance with legal obligations.
Legitimate interests (improving services, security, fraud prevention).
Consent (for marketing, location data, and certain cookies).

6. How We Share Your Information

Service Providers: Trusted vendors and partners (e.g., AWS, Auth0, Mailgun) who process data on our behalf under strict confidentiality agreements.
Legal Requirements: Disclosure if required by law, regulation, subpoena, or court order.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
With Your Consent: Information shared with third parties only with your explicit consent.
Analytics and Advertising Partners: Aggregated, anonymized data may be shared for analytics and marketing purposes.

7. Data Security

Industry-standard encryption (HTTPS/TLS, AES-256) for data in transit and at rest.
Access to personal data is restricted to authorized personnel only.
Regular security assessments, including VAPT (Vulnerability Assessment and Penetration Testing).
Multi-factor authentication and role-based access controls.
Secure data retention and disposal policies.
Incident response and breach notification procedures.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data is securely deleted or anonymized when no longer needed, in accordance with our Record Retention Policy.

9. Your Rights and Choices

Access, update, or delete your personal information.
Object to or restrict certain types of processing.
Withdraw consent at any time where processing is based on consent.
Request data portability (export your data).
Opt out of marketing communications at any time.
To exercise your rights, contact us at privacy@fieldproxy.com or support@fieldproxy.com.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze usage. You can control cookies via your browser settings. Some cookies are essential for the Service to function.

We may use third-party analytics and advertising partners who may also set cookies and collect information about your use of the Service. You may opt out of certain advertising cookies as described in our Cookie Policy.

11. Third-Party Services and Integrations

Our Service may link to or integrate with third-party services (such as Google, AWS, Auth0, Mailgun). Their use of your information is governed by their privacy policies. We recommend reviewing their policies for details.

12. International Data Transfers

Your information may be processed and stored in countries outside your own. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable law.

13. Automated Decision-Making and Profiling

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects, unless required for service functionality and with your explicit consent.

14. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this Policy periodically. If material changes are made, we will notify you via email or prominent notice on our website.

16. How to Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
privacy@fieldproxy.com or support@fieldproxy.com

Last updated: April 22 , 2025